Privacy Notice
Effective October 17, 2026
How Still Kicking Mobility handles personal information.
This notice describes the information used to operate the public website, in-home service, application, and member accounts.
This Privacy Notice explains how Still Kicking Mobility handles information through its public website, application, member accounts, and staff workspaces.
Information Still Kicking handles
Information you provide
- Name, contact information, account details, inquiry purpose, and ZIP code for prospective-service or family-service inquiries
- Scheduling information, goals, exercise plans, assessments, fitness results, visit notes, and member-provided information
- Messages, visit-reminder email preferences, exercise completion history, and worksheet or scanner records
- Feedback, support, accessibility, privacy, and data requests
Information created while operating the service
- Authentication, account-access, audit, and security records
- Achievement progress calculated from recorded completions, visits, and assessments
- Safety reports that trainers or the office record about a visit, and staff follow-up
- Limited browser-error and operational records used to diagnose failures
- Billing status, subscription identifiers, and payment events supplied by the payment provider
Still Kicking does not store complete payment-card numbers.
How information is used
- Provide, personalize, and coordinate Still Kicking services
- Schedule visits, send visit reminders when they are turned on, and communicate with members and staff
- Review safety reports and coordinate follow-up
- Maintain exercise, progress, achievement, assessment, and operational records
- Process or reconcile billing through service providers
- Protect accounts, investigate misuse, and improve reliability and accessibility
- Respond to inquiries and legal or data requests
- Understand which areas are asking for service, using ZIP codes from new-service and family-service inquiries
Public inquiries and area demand
When you send an inquiry, the request type you choose determines how the information is handled. New-service and family-service inquiries include a ZIP code and a phone number or email address. You can provide both. We use the ZIP code to check availability and review interest when planning service areas. Other requests need one way to reply, and we do not keep or count a ZIP code for them.
How information is shared
Information may be available to authorized Still Kicking staff, the member, and service providers needed to host, secure, communicate, process payments, or operate the application. Access depends on role, assignment, and the feature involved. Still Kicking does not sell personal information or build advertising profiles from member records.
Addresses and exercise demonstrations
Address fields work as plain text. Still Kicking does not send address text to an address-suggestion or mapping provider; staff can copy an address or a two-stop route and choose how to use it outside the application.
Exercise images and videos are not loaded automatically from arbitrary websites. A validated YouTube demonstration may be offered behind a clear Load video choice. Nothing is requested from YouTube until the signed-in viewer makes that choice. If the viewer loads it, YouTube may receive ordinary connection and playback information, such as IP address, browser details, and the selected video identifier, under its own practices.
Safety reports
Trainers and the office may record a safety report about a visit, for example after a fall or when something didn’t feel right. Only the member’s own trainer and Still Kicking administrators can see it, and it is used for follow-up. Safety reports and staff follow-up are not shown to the member. A safety report is not an emergency service or continuous monitoring.
Retention
Retention depends on the type of record and why it is needed. Still Kicking may keep records for service continuity, billing, safety, moderation, security, dispute resolution, legal obligations, and legitimate business needs. Not every deletion request can be completed immediately or in full.
Security
Still Kicking uses access controls, authentication, encrypted network connections, database policies, and audit records. No system can guarantee absolute security. Report suspected unauthorized access promptly.
Your choices and requests
You may ask to correct inaccurate information or discuss access, retention, export, or deletion. Still Kicking may need to verify identity before acting and may explain when a record must be retained.
Submit a privacy or data request
Members can ask in Messages, or call the office using the number on the card we gave you. If you cannot sign in, check the Contact page to see whether public inquiries are open or use the contact information Still Kicking provided when your service began. Please leave out medical details that aren't needed for your request.
Children
The public website and service are not directed to children. Family members or other contacts who help a member must be adults or otherwise authorized to act.
Changes
Still Kicking may update this notice as the service, providers, or legal requirements change. If Still Kicking adds a feature such as announcements or a family view, this notice will be updated before it is turned on. The effective date at the top identifies the current version.
Contact
The Contact page shows whether public inquiries are open. Signed-in members can use secure Messages. Still Kicking is not an emergency service. In an emergency, such as a bad fall, chest pain or trouble breathing, call 911.