The quickest path depends on what you are trying to do.

Sign in or password

Enter the email for your Still Kicking account on the Sign in page and choose Forgot password. The reset link goes to that email. If it does not arrive, a member can also ask their trainer for help.

Open sign in

Member support

Signed-in members should use Messages for questions about an exercise, visit, or plan. Messages are not monitored for emergencies.

Family portal

Use the family link and PIN supplied by the member or Still Kicking. If a link has expired or stopped working, ask the person who shared it to send a fresh one—and never forward the link or PIN to anyone else.

Privacy or data request

Signed-in members and staff can open Privacy & data from the account menu to create and track a request securely. If you can't sign in, check the Contact page to see whether public inquiries are open or use the contact information Still Kicking gave you when your service began.

Sign in · Open Contact page

Accessibility

Report the page, device, browser, task, and assistive technology involved so the barrier can be reproduced.

Open Contact page

Website problem

Try refreshing once. If the problem continues, include the page name, what you attempted, and what appeared instead.

Open Contact page

Achievements

Open Progress to see milestones earned from recorded movement days, completed exercises, visits, and progress check-ins. Achievements update from Still Kicking records; members never have to claim or enter them manually.

Community

Open Community to share encouragement under a nickname, react, comment, hide a post, or report a concern. Do not post contact details or private health information, and never use Community for an emergency. You can leave Community from its settings and rejoin later; leaving removes the feed from view but does not erase records Still Kicking must keep for moderation, safety, security, or legal reasons.

Reminders

Open Reminders from Today or the account menu to create, edit, pause, resume, finish, or delete a reminder. Optional emails are generic and contain no reminder, person, visit, date, or time details; open the secure app for the full reminder.

Announcements

A current announcement may appear above the signed-in app. Choose Got it to acknowledge it and move to the next current update, or open Announcements from the account menu. Announcements come and go—each one disappears after it expires or is taken down.

Something changed?

From Today, use the safety check-in to tell Still Kicking what changed, when it happened, whether you are safe now, and any optional detail. You can review your answers before sending and see the follow-up status in the app. This feature is not continuously monitored. If you may be in immediate danger, call 911 or a trusted person now and do not wait for an app response.