Use the guidance below to resolve common issues or send the right kind of support request.
Enter the email for your Still Kicking account on the Sign in page and choose Forgot password. The reset link goes to that email. If it doesn't arrive, check your spam or junk folder. If it's not there, call the office using the number on the card we gave you.
Use Messages in the app to ask about an exercise, a visit or your plan. We read messages Monday to Friday and reply by the end of the next weekday. We don't text or email you about new replies yet, so check Messages in the app. In an emergency, such as a bad fall, chest pain or trouble breathing, call 911.
A family member is welcome to sit with you and help you use the app on your phone. Please never send your password by text or email.
If you're a member, ask us in Messages for a copy of your records or a change to them, or call the office using the number on the card we gave you. If you aren't a member, check the Contact page to see whether online inquiries are open.
Report the page, device, browser, task, and assistive technology involved so the barrier can be reproduced.
Try refreshing once. If the problem continues, include the page name, what you attempted, and what appeared instead.
These features are available after a member signs in.
Open Progress to see the achievements you've earned from your workouts and visits. They're added for you, so there's nothing to enter.
Tell us in Messages, or call the office using the number on the card we gave you. In an emergency, such as a bad fall, chest pain or trouble breathing, call 911.
Members can use Messages in the app, or call the office using the number on the card we gave you. Everyone else can check the Contact page to see whether online inquiries are open.